GENERAL TERMS AND CONDITIONS OF Chalet AlpinLux GmbH

We are pleased that you are interested in staying at Chalet AlpinLux and we appreciate your trust.

Please read the following general terms and conditions of contract and travel carefully.

By accessing our website and/or completing a booking, you confirm that you have read, understood, and accepted the following terms and conditions (including the privacy policy).

SCOPE

The present general terms and conditions of contract and travel govern the contractual relationship between you as the tenant and us as the landlord of our holiday home 'Chalet AlpinLux.'

By booking through chaletalpinlux.ch, you enter into a direct (legally binding) contractual relationship with us as the landlord. After your booking, we use your information to send you a confirmation email.

PRICES

The prices on our website apply to the entire chalet and the entire booked duration of stay and include VAT and all other taxes (except for the tourist tax of CHF 4.20 per adult per night and CHF 1.60 per child aged 6-16 per night).

Obvious errors and mistakes (including printing errors) are reserved.

DATA PROTECTION

Refer to our privacy policy and cookie policy for more information

FREE OF CHARGE

Our service is free of charge.

No additional (booking) fees are added to the listed prices.

TRANSFER

Please note that to guarantee your reservation, a bank transfer is required within 5 days of booking confirmation. If your stay is in less than 5 days, payment is due immediately.

PAYMENT TERMS/TRANSFER

Please note that to guarantee your reservation, a bank transfer is required within 5 days of booking confirmation.

If your stay is in less than 5 days, payment is due immediately.

Prices are quoted in Swiss Francs and include VAT. The statutory tourist tax per person per night will be added to the accommodation price.

Additional costs (such as water, electricity, heating, firewood, etc.) are included in the rental price. Also included in the rental price are: bed linen, bath/hand towels, and basic supplies of salt, pepper, oil, vinegar, and sugar.

The cleaning fee of CHF 300.00 applies per booking and will be listed separately.

CANCELLATIONS, ANNULMENTS
AND RE-BOOKINGS BY THE GUEST

By making a booking, you accept our cancellation and no-show policies. In the event of cancellation, the tenant is required to pay the following compensation to the landlord:

Full refund for cancellations up to 30 days before check-in.

Guests who book less than 30 days before the check-in date will receive a full refund for cancellations made within 48 hours of booking and at least 14 days before the check-in date.

50% refund for cancellations up to 7 days before check-in. No refund will be issued thereafter.

In the event of a late or missed check-in, the full rental price remains payable by the tenant. Similarly, the entire rent is due in the case of an early termination of the rental agreement.

However, it is possible to propose a replacement tenant. This person must be acceptable and creditworthy to the landlord.

The replacement tenant enters into the existing contract under the same conditions, with the tenant and replacement tenant jointly liable for the rent.

The calculation of the cancellation fee is based on the time at which the notification of cancellation is received by the landlord or the booking office.

DEPOSIT

Before the arrival date, a deposit of CHF 500.00 must be transferred to us in advance. This deposit will be refunded directly by bank transfer after the proper return of the property.

The refund of the deposit does not affect any potential compensation claims by the host.

It is important to note that the guest's liability for damages caused by them is not limited to the amount of the deposit.

The deposit serves to secure the owner's claims for payment of costs not included in the property price, as well as any potential compensation claims by the host.

Please let me know if you need any further information or clarification.

RIGHTS AND DUTIES OF THE TENANT

Complaints

The rental property is handed over to the tenant in a clean and contractual condition.

If the provided service does not meet the contractual agreements, you are entitled and obligated to report such defects or damages immediately.

Claims based on complaints that are not reported on-site promptly are excluded.

Complaints made at the end of the stay or after leaving the chalet are also not eligible for compensation claims.

If a complaint is not made on-site or the deadline for the complaint to the contractual partner is not met, your claims will expire immediately.

Careful Use

The tenant agrees to use the rental property with care, adhere to the house rules, and show consideration for neighbors. In case of any damages, the landlord/keyholder must be informed immediately.

The rental property may only be occupied by the number of persons listed in the contract.

Subletting is not allowed.

The tenant is responsible for ensuring that co-occupants comply with the obligations of this contract.

If the tenant or co-occupants grossly violate the obligations of careful use or the chalet is occupied by more than the contractually agreed number of persons, the landlord/keyholder may terminate the contract without notice or compensation.

If the tenant violates the provisions of careful use, they must pay for the damages in full.

Return of the Rental Property

The rental property must be returned on time in a proper condition, including inventory. The tenant is liable for damages and missing inventory.

PETS, SMOKING

Bringing pets is not allowed due to allergy risks. This also applies to visitors of the tenants. Smoking is strictly prohibited inside the chalet. Smoking is permitted outdoors.

CORRESPONDENCE

By completing your booking, you accept the receipt of an email that we will send you before your arrival date, providing you with information about your arrival and destination. For more information, please refer to our privacy policy and cookie policy.

DISCLAIMER

In accordance with the regulations of these general terms and conditions and within the framework of legal provisions, we are liable exclusively for direct damages caused by a failure to fulfill our obligations, but only up to the amount of the total booking value as indicated in the confirmation email (both in the case of a single event and a series of connected events).

If force majeure (natural disasters, acts of nature, governmental actions, etc.), unforeseeable or unavoidable events prevent the rental or its continuation, we will refund the tenant the paid amount or the corresponding proportion, excluding any further claims.

We are not liable for unforeseeable or unavoidable circumstances such as sudden construction, power or water outages, etc., as well as disturbances due to natural and local conditions, such as mosquitoes or flies in the house. However, the landlord is happy to assist in resolving the issues (to the extent possible).

The landlord's liability for the use of the provided play and sports equipment is excluded.

The tenant's arrival and departure are at their own responsibility and risk.

The landlord is not liable for personal belongings in case of theft or fire.

The tenant is fully liable for willful destruction or damage.

The tenant is liable for all damages caused by them or co-users; fault is presumed.

INTELLECTUAL PROPERTY

Unless otherwise indicated, photos and text on the website and its contents and applications are the property of Chalet AlpinLux GmbH.

MISCELLANEOUS

These general terms and conditions and the provision of our website are subject to Swiss law and are to be interpreted in accordance with this law; any disputes arising from or in connection with these general terms and conditions are to be brought exclusively before the competent court at the location of the rental property.

If any provision of this contract is or becomes invalid, unenforceable, or non-binding, all other provisions that apply to the contract partners remain unaffected.

In this case, the contract partners will replace the invalid or non-binding provision within the framework of legal regulations with a valid and binding provision that, in view of the content and purpose of this contract, has a similar effect to the invalid, unenforceable, or non-binding provision as far as possible.

Effective July 2024