top of page
  • What is the maximum number of guests allowed?
    The chalet offers 8 beds
  • Is there a cot available in the holiday apartments?
    If you have the option of getting a cot, please let us know in advance. We can also provide you with a high chair.
  • Is there internet connection?
    Free WiFi is available in the chalet
  • Are towels and bed linen included?
    Each guest receives a set of towels and bedclothes Each guest receives a set of bed linen. The beds are made. Every guest gets slippers
  • Is the apartment suitable for a workation in a “holiday destination”?
    The chalet has free Wi-Fi both inside and outside. You can work comfortably at the dining room table A work session at the garden table is also possible
  • Fire&Safety
    The chalet has fire blankets in the kitchen and smoke detectors on every floor. In case of emergency, dial 118
  • Where exactly is the chalet located
    The Chalet AlpinLux is located at Spirenwaldstrasse 155 in 3803 Beatenberg
  • Is it suitable for children?
    We attach great importance to ensuring that even the little ones feel comfortable with us
  • Is smoking allowed in the apartment?
    No, please enjoy your cigarette/vape/tera/heets or cigar on our balcony
  • Is the apartment suitable for people with disabilities?
    No
  • Are pets allowed? / Is the property fenced?
    Pets are not allowed The property is fenced
  • Is there a minimum stay?
    Yes, 3 nights
  • Does the holiday apartment have to be cleaned before departure?
    No, the final cleaning will be charged upon booking
  • Will I receive an invoice?
    Booking "on account" is not possible, but an order confirmation/invoice will be sent for each booking
  • What are the cancellation policies?
    Full refund for cancellations up to 30 days before check-in. Guests who book less than 30 days before the check-in date will receive a full refund for cancellations made within 48 hours of booking and at least 14 days before the check-in date. After that, a 50% refund will be issued for cancellations up to 7 days before check-in. No refunds will be given thereafter.
  • Where can I find the house rules?
    You can find the house rules here .
  • How can I book the accommodation?
    Schreiben Sie uns eine E-Mail an: info@chaletalpinlux.ch Buchen Sie direkt via Airbnb
  • I have not received the booking confirmation - what should I do now?
    You will receive the booking confirmation within 24 hours of making your booking. If you have not received anything after that, please call 0041 79 256 99 79 / 0041 79 100 44 88
  • When do I have to pay for the stay?
    In advance within 48 hours after booking to our bank account You will receive the bank information via email
  • By what time do I have to check out?
    Check-out is until 10:00 am
  • Is it possible to request an early check-in/check-out?
    Yes, this is possible but it depends on the bookings. Please contact us in writing at: info@chaletaplinlux.ch
  • Is there a reception on site?
    No
  • When is check-in?
    Check-in is from 4 p.m.
  • Is there a parking space?
    Yes, there are 3-4 parking spaces available free of charge
  • Do I have to pay tourist tax?
    Our guests must pay the tourist tax in cash upon arrival. The amount is collected directly by our welcome fairy Marianne. Each guest receives a guest card that gives them access to many discounts in the region, such as free public transport to Interlaken, discounted entry to the indoor swimming pool, 50% discount on e-bikes and much more. Adults: CHF 4.20 per person/night Children 6-16 years: CHF 1.60 per person/night
  • How does the key handover look?
    You will receive the key personally on the day of arrival at the agreed check-in time – usually this is 4 p.m.
  • Where is the nearest bus stop?
    The nearest bus stop «Beatenberg» is a minute's walk from the chalet
  • Where is the nearest shopping opportunity?
    In Beatenberg you have «Jasmina's fruit and vegetable shop. Open Monday-Saturday 07.00 – 12.15 Large supermarkets such as Coop, Migros, Aldi and Lild can be found in Interlaken
  • What kind of excursions can I do in the area?
    The Beatenberg tourist office is 2 minutes from the chalet. You are welcome to get personal advice there.
bottom of page